From request to ready — for kits and walk through videos alike

As soon as you know your showing or open-house date, the better — but we know listings move fast. Next-day delivery is included in our primary service zone, and same-day delivery is available for a $15 add-on when you need it sooner.

No. Tell us the delivery details and access instructions (lockbox code, gate code, or a contact on-site) in the request form, and we'll get everything set up before your buyers arrive.

Let us know the address in the request form. We'll quote delivery for listings just outside our primary zone whenever we can make it work. See the full service area list on the About page.

No recurring charges. Listings sell and expire on their own timeline, so FreshSet works on-demand — order a kit whenever you need one. We're also piloting an optional prepaid Agent Wallet for agents who list frequently, if you'd rather not re-enter details every time.

Yes. Our default odor refresher is light and fresh — never heavy, candle-based, or aerosol cover-up. A fully fragrance-free option is available; just select it on the request form.

FreshSet's Walk Through Video is a walk through video made from the listing photos you already have. It's $99 as a standalone video, or $75 when bundled with a Showing Kit order. Turnaround is within 48 hours. You can add it to your cart and pay securely online on the Walk Through Video page — no request form needed.

It's a done-for-you closing gift for your buyer or seller clients — a round woven basket with a scented candle, a small potted succulent, a soft kitchen/cleaning towel set, multi-surface cleaning spray, dish soap, and a personalizable "Congratulations on your new home!" card signed with your name. There are three baskets to choose from: Classic, which adds a natural sponge and scrub brush ($89.99); Premium, which adds a bottle of wine and artisan chocolates ($139.99); and Pet-Friendly, which swaps in a dog or cat toy of your choice (same price as Classic). Add it to your cart, choose a delivery date (usually the closing or move-in date) and address at checkout, and pay online — Anthony hand-delivers it directly to the new home himself, checking the card by hand before it leaves. See the Congrats Basket page for full contents and pricing.

FreshSet baskets aren't shipped through a carrier — Anthony hand-delivers every basket himself, on the delivery date you choose, which is usually the closing or move-in date. There's no shipping window, no "estimated delivery," and no risk of a carrier delay pushing the gift past the date it was meant for.

No — nothing FreshSet delivers sits overnight in a truck or on a porch in the heat. The Classic and Pet-Friendly baskets are built from non-perishable items (candle, succulent, kitchen towels, cleaning supplies) with no expiration date to worry about, and Premium's bottle of wine and box of chocolates are hand-carried the same day they're delivered, not shipped in advance.

Your name goes on the card on every basket, and Anthony checks each one by hand before it leaves — so your client always knows exactly which agent to thank, and who to refer their friends to.

Yes. FreshSet publishes itemized contents at one flat price — no cardboard filler dressed up to look fuller than it is. Because we're a local, family-run business, we can also show you the actual basket before you commit, not just a stock photo.

There's no carrier to blame — FreshSet handles the delivery ourselves. Baskets are hand-assembled by our nonprofit partner Keshet's GADOL Adult Day Program and personally checked by Anthony before every delivery. If anything's ever off, you're talking directly to Anthony, not a shipping company, a chatbot, or a support queue.

No. What's listed is what's delivered — no seasonal substitution clause and no discovering on closing day that an item was out of stock. Because everything is sourced locally, availability is confirmed before your delivery date, not after.

Reach out any time at anthony@getfreshset.com — Anthony personally handles onboarding, orders, and support for every agent himself, so you're always talking to a real person who's accountable for your order, not a scripted support line. See more on the About & Contact page.

Yes. Every FreshSet product — the Showing Kit, Congratulations Basket, and Walk Through Video — can be added to your cart and paid for online through a secure checkout, with no phone call or contact form required. You'll enter your delivery address, delivery date, and time window as part of checkout.

FreshSet's primary service area is Lake Zurich, Illinois and the surrounding communities, including Barrington, Barrington Hills, South Barrington, North Barrington, Inverness, Deer Park, Palatine, Cary, Hawthorn Woods, Kildeer, Fox River Grove, Wauconda, Long Grove, Algonquin, Deerfield, and Lake Forest, IL. See the full service area list on the About page, or tell us your address at checkout — nearby listings outside the map are quoted case by case.